Business Overview

Swisscom’s financial reporting is based on the three operating divisions: Swisscom Switzerland, Fastweb and Other operating segments.

Swisscom Switzerland

The Residential Customers, Small and Medium-Sized Enterprises, Corporate Business and Wholesale divisions, as well as the Network & IT division, are reported separately under segment reporting.

In CHF million, except where indicated201020112012
Net revenue8'5558'4498'461
Segment result before depreciation and amortisation3'8063'7783'612
Margin as % of net revenue44,544,742,7
Capital expenditure in property, plant and equipment and other intangible assets1'2041'4001'852
Full-time equivalent employees at end of year11'71612'09611'827

Residential Customers

The Residential Customers segment is the contact partner for mobile and fixed-line customers. It provides Switzerland with broadband access lines, serves a growing number of Swisscom TV subscribers and operates Switzerland’s most frequently visited Internet portal The Residential Customers segment offers telephone, Internet and TV services – all from a single source – and is also responsible for handset sales and directories business.

Small and Medium-Sized Enterprises

The Small and Medium-Sized Enterprises segment offers a comprehensive range of products and services – from fixed-line and mobile telephony to Internet and data services to IT infrastructure maintenance and operation. Small and Medium-Sized Enterprises receive bespoke integrated solutions: suitable connections, secure access, professional services and intelligent networks.

Corporate Business

Whether voice or data, mobile or fixed network, individual products orintegrated solutions,

as a leading provider in the field of business communications, the Corporate Business segment supports customers with the planning, implementation and operation of their IT and communications infrastructure, including the provision of cost-efficient solutions and reliable services.


The Wholesale segment provides various services for other telecommunications providers, such as regulated access to the “last mile” as well as commercial voice, data and broadband products. The Wholesale segment also covers roaming with foreign providers.

Network & IT

The Network & IT segment builds, operates and maintains Swisscom’s countrywide fixed network and mobile communications infrastructure. It is also responsible for the associated IT platforms, and is driving forward migration of the networks to an integrated IT and IP-based platform (All IP). Network & IT also provides support functions for Swisscom Switzerland; expenses incurred are not charged to the individual segments. The Network & IT segment therefore only reports expenses but no revenue.


Fastweb is one of the largest broadband telecom companies in Italy.

In EUR million, except where indicated201020112012
Net revenue1'8801'7461'700
Segment result before depreciation and amortisation430506500
Margin as % of net revenue22,929,029,4
Capital expenditure in property, plant and equipment and other intangible assets427448441
Full-time equivalent employees at end of year3'1233'0812'893

Fastweb provides products and services for voice, data, Internet and TV, as well as a full complement of VPN and mobile communication services. Fastweb offers its services in all large towns and cities in Italy and in all market segments. The services are provisioned directly via the company’s own fibre-optic network or via unbundled access lines and wholesale products of Telecom Italia.

Other operating segments

Other operating segments mainly comprises Swisscom participations and Swisscom IT Services, which is a leading provider of IT services in Switzerland.

In CHF million, except where indicated201020112012
Net revenue1'7081'7081'728
Segment result before depreciation and amortisation337334277
Margin as % of net revenue19,719,616,0
Capital expenditure in property, plant and equipment and other intangible assets130169167
Full-time equivalent employees at end of year4'3684'5154'454

Other operating segments mainly comprises Swisscom IT Services, Swisscom Participations and Swisscom Hospitality Services. Swisscom IT Services ranks as one of the leading providers specialising in the integration and operation of complex IT systems. Its core competencies are in the fields of IT outsourcing services, workplace services, SAP services and finance services. Swisscom Participations manages a portfolio of small and medium-sized enterprises, delivering services that are mainly related to or help support Swisscom’s core business. Swisscom Hospitality Services supports the hotel industry worldwide with innovative network and communication solutions.

Group Headquarters

Group Headquarters chiefly comprises the Group divisions Group Finance & Controlling, Group Strategy & Business Development, Group Communications and Group Human Resources.